• How do I find out if my course has a Blackboard site?
• I do not see my course sites on my Blackboard Desktop. What do I do?
• I am not receiving emails my instructor sends me from Blackboard. What is wrong?
• I lost access to a course site. What do I do?
• When do course sites become unavailable to students?
• How do I remove course sites from my Blackboard course list?

How do I find out if my course has a Blackboard site?

• Go to http://campus.georgetown.edu and log in.
• Click on the "Courses" tab.
• Enter your course number (e.g., GOVT-372-01) in the Course Search box.
• If there is an available course site for the class, it should appear.
• If a course appears when you search for it but does NOT appear in your "My Courses" module under the "My Blackboard Desktop" tab, that means you are not enrolled in the course site.

I do not see my course sites on my Blackboard Desktop. What do I do?

Course sites are listed in the My Courses box on your Blackboard Desktop (screen that displays after you log in to Blackboard). Please note that professors may choose not to use Blackboard for their course. Therefore, students should not expect to see every course in which they are enrolled on their course list.

In order for a course to appear on your Blackboard Desktop, two main things are required:

• You must be officially enrolled in the course.
• The professor must make the course available to students in Blackboard.

If an instructor asks you to access a course site in Blackboard but it is not listed in your My Courses list, ask the professor if she or he has made the course available. If the instructor has made the course available and you still do not see the course listed in your course list, ask him/her to check if you appear on the course roster in Blackboard. If you have just registered for the course, please allow one business day for your enrollment to be added to the Blackboard system.

I am not receiving emails my instructor sends me from Blackboard. What is wrong?

When an instructor sends an email to students from within Blackboard, the email first goes to the student's <@georgetown.edu> address and is then routed to any address designated in the student's Georgetown email routing. If you are not receiving emails your instructor is sending to you, check your Georgetown email routing at this site: https://netid-mgmt.georgetown.edu/mailrouting (you must log in with your NetID and password). Make sure you can receive emails at the address where you selected your emails to be sent/routed.

I lost access to a course site. What do I do?

At the beginning of each semester, courses from previous semesters are made unavailable to students (for more information, see "When do course sites become unavailable to students?").

If you lose access to a Blackboard site for a course in which you are currently enrolled, check your course list in Access+ at http://www.georgetown.edu/access/ to make sure you are still officially enrolled in the course.

If you are still in the course according to Access+ but have lost Blackboard access to it, ask the instructor to add you back to the course roster in Blackboard. If the instructor tries but cannot add you back, it may be that your status in the course site has become inactive and that a Blackboard administrator will need to correct the problem. In such cases, you or the instructor should request assistance by contacting the UIS Faculty/Staff Help Desk by phone at 202-687-4949 or by email at help@georgetown.edu. The instructor should provide your name, NetID, and course ID (e.g. Govt-101-01.Fall2007).

When do course sites become unavailable to students?

After an instructor makes a course available to his or her students, it remains available for the rest of the semester and for at least two weeks after the semester ends (according to the Main Campus schedule). Several times throughout the year, all courses for the past semester are made unavailable, so that students no longer see them on their Blackboard desktop.

If you need access to content on a course site that is no longer available, please contact the instructor. Instructors can reset their courses to "available," if they wish to extend access to students beyond the end of the semester.

Note: Students who graduate or otherwise leave the university lose access to Blackboard altogether approximately one week after the end of the semester when their student affiliation is removed from the university NetID system.

How do I remove course sites from my Blackboard course list?

You can customize the appearance of your course list on your Blackboard Desktop by doing the following:

• On your Blackboard Desktop page, click on the "Modify Content" button located in the upper right-hand corner.
• Under "Select Modules," place a check mark next to "My Courses: Detailed View" and click "Submit." (If a check mark is already placed next to "My courses: Detailed View," you can skip this and the next step.) Click "Cancel" or "Submit."
• You will see a message "The page has been successfully customized"; click "OK."
• The newly added module will appear on your Blackboard Desktop. Click on the pencil icon in the upper right-hand corner of the My Courses: Detailed View module.
• Remove the check mark next to all courses you wish to remove from your list of courses.
• If you do not wish to see announcements for your remaining courses, uncheck the boxes under the Announcements column.
• Click "Submit."
• You will see a message "The module has been successfully updated"; click "OK."
• To position the new module at the top-center of your Blackboard Desktop, click on the "Modify Layout" button in the upper right-hand corner.
• Click on "My Courses: Detailed View" and click on the arrow pointing up to place this module in the first position under "Column 1" (If the module is under "Column 2", use the arrow pointing left to bring it to "Column 1"). Click "Submit."
• You will see a message "The page has been successfully customized"; click "OK."
• You can hide or remove your "My Courses" module. To hide it, click on the downsizing icon in the upper right of the module (circle with a short horizontal bar in it). To remove it, click on the delete icon (circle with a red x in it). If needed, you can add the module again later by going back and clicking on the "Modify Content" button.