- My students do not see my course site on their Blackboard Desktop. What do I do?
- A student in my course cannot log in to Blackboard. What should he/she do?
- A student in my course is not receiving my Blackboard emails. What is wrong?
- A student lost access to my course site and I have been unable to add him/her back into the course roster. What do I do?
- Can Consortium students access Blackboard?
- Do students have access to Blackboard after they leave Georgetown?
My students do not see my course site on their Blackboard Desktop. What do I do?
Check to make sure you made your course site "available" to your students (see "How do I make my course site available to my students?").
You can also check the student enrollment in your course site (from the Control Panel click on "List/Modify Users" and click on the List All tab in the search box to see the course roster).
A student in my course cannot log in to Blackboard. What should he/she do?
Is the student typing in his/her university NetID and password correctly? Did he/she disable the caps lock key before typing? Does the user know his/her password? Has the user set up email routing?
Each student must have an active Georgetown University NetID and password in order to use Blackboard. Students that do not know their NetID, can find it by searching for the record in the university's online directory: http://contact.georgetown.edu. (Note: Students who have chosen to be listed in the online directory will not appear.)
Students that do not know their NetID password or need to reset it should present an ID in person to the UIS Service Desk in St. Mary's Hall or fax a photocopy of their ID to the University Information Services (UIS) Help Desk at 202-687-1162. A form for this purpose is available at http://netid.georgetown.edu/resetform.html. Students can call the Help Desk at 202-687-4949 or send an email to help@georgetown.edu to confirm the receipt of the fax. (Please note that only the UIS Help Desk can reset passwords).
Students that do not know their NetID password or need to reset it should present an ID in person to the UIS Service Desk in St. Mary's Hall or fax a photocopy of their ID to the University Information Services (UIS) Help Desk at 202-687-1162. A form for this purpose is available at http://netid.georgetown.edu/resetform.html. Students can call the Help Desk at 202-687-4949 or send an email to help@georgetown.edu to confirm the receipt of the fax. (Please note that only the UIS Help Desk can reset passwords).
Once students have their NetID and password, they should check their email routing. Users cannot access Blackboard course sites unless they have their email routing set. If a student's email address does not appear as a link in the online directory, then the student has not set his/her routing. Please ask the student to follow this link to set it: https://netid-mgmt.georgetown.edu/mailrouting
Note: Once a person has designated their email routing, it takes one business day for the changes to take effect and he/she can access Blackboard.
If a student has an active NetID, has set their email routing (and waited one business day), and still cannot log in to Blackboard, he/she should make sure cookies and Javascript are enabled in his/her browser.
A student in my course is not receiving my Blackboard emails. What is wrong?
When you send an email to students in Blackboard, it goes first to their @georgetown.edu address and is then routed to any address designated in their Georgetown email routing. If a student is not receiving your Blackboard emails, ask him/her to check his/her Georgetown email routing at this site: https://netid-mgmt.georgetown.edu/mailrouting.
A student lost access to my course site and I have been unable to add him/her back into the course roster. What do I do?
Occasionally a student becomes deactivated in a course site and needs to be added back to the site by a Blackboard administrator. This is particularly an issue when select sections of a course have been combined. If you try but are unable to add a student to your course site, please use the Blackboard Help Request Form and provide the student's name, NetID, and the course site to which the student needs to be added (e.g. HIST-101-09.Fall2007).
Can Consortium students access Blackboard?
Yes. Once officially enrolled at Georgetown University, Consortium students can access Blackboard by obtaining a university NetID, setting their NetID password, and setting their email routing. For assistance, Consortium students should follow the instructions in the student FAQ "I am a Consortium Student. Can I access Blackboard?".
Do students have access to Blackboard after they leave Georgetown?
No. When students graduate or otherwise leave the university (e.g., leave of absence), their student affiliation is made inactive in the university's NetID system, at which point they can no longer access Blackboard. For graduating students, this occurs soon after the end of semester (e.g., by commencement weekend).
