1. What do I need to access Blackboard?
2. I cannot log in to Blackboard. What should I do?
3. How do I create my course site in Blackboard?
4. I am teaching a course, but it is not listed in my Blackboard course list. What should I do?
5. Student enrollment information is currently not in Blackboard for my course. How can I send an email to the students in my course?

What do I need to access Blackboard?

In order to access Blackboard, you need:

• A computer with Internet access
• A browser with cookies, JavaScript, and Java enabled
• An active Georgetown University NetID and password
• Georgetown University email routing

Blackboard is accessible via most major web browsers. This includes Firefox for Windows and Mac OS, Internet Explorer for Windows, and Safari for Mac OS.

I cannot log in to Blackboard. What should I do?

Are you typing in your university NetID and password correctly? Make sure your caps lock key is disabled. Do you know your password? Have you set up your email routing? Are cookies and Javascript enabled in your browser?

You must have an active Georgetown University NetID and NetID password in order to use Blackboard. If you do not know your NetID, you can find it by looking up your record in the university's online directory: http://contact.georgetown.edu.

If you do not know your NetID password or need to reset it, present an ID in person to the University Information Services (UIS) Help Desk in St. Mary's Hall or fax a photocopy of your ID to the UIS Help Desk at 202-687-1162. A form for faxing can be found at http://netid.georgetown.edu/resetform.html. You can call the Help Desk at 202-687-4949 or send an email to help@georgetown.edu to confirm the receipt of your fax. (Please note that Blackboard Help cannot reset passwords; only the UIS Help Desk can reset passwords).

After you know your NetID and password, you may need to set up your email routing. If your email address does not appear as a link in the online directory, then you have not set your email routing. Please follow this link to set up your email routing: https://netid-mgmt.georgetown.edu/mailrouting

Note: You must wait one business day after setting your email routing for the first time before you can access Blackboard.

If you have an active NetID and have set your email routing but still cannot access Blackboard, make sure you have cookies and Javascript enabled in your browser. You can also try logging in using a different browser.

How do I create my course site in Blackboard?

Main Campus course sites, School of Medicine course sites, and non-credit course sites for fall, spring, and summer semesters are automatically created in Blackboard prior to the beginning of the semester (by June for fall courses, November for spring courses, and April for summer courses).

I am teaching a course, but it is not listed in my Blackboard course list. What should I do?

Blackboard uses the listing from the University and School of Medicine Registrar's Offices to add instructors to course sites. If you log in to Blackboard and do not see a course you are teaching on your Blackboard Desktop, check to verify that you are the course instructor in Faculty Access+.

If you are not listed as the instructor in Faculty Access+, contact the University Registrar's Office (for Main Campus courses) at univregistrar@georgetown.edu or 202-687-4020, or the Medical Registrar's Office (for School of Medicine courses) at medregistrar@georgetown.edu or 202-687-4909.

Once you are added to the registrar's system, you should have instructor access to your course site by the next business day. A person who does not need to be listed as an instructor in the registrar's course catalogue but needs the role of instructor for the course (e.g., a staff member assisting with a course that needs full instructor access) should ask an instructor for the course to add him/her to the course site through the Control Panel (see "How do I add another instructor to my course site?").

Student enrollment information is currently not in Blackboard for my course. How can I send an email to the students in my course?

Instructors can use Faculty Access+ to communicate with students in individual course sections when enrollment information is not yet available in Blackboard. On the "Welcome to Faculty Access+" page:

• Click on "Login to Access+".
• Enter your NetID and Password and click on "Verify."
• On the Faculty Menu page click on "Class Lists for All Terms."
• On the List of Terms page click on the link for the term you want to access (e.g. Class Lists for Spring 2007, Class Lists for Summer 2007, etc).
• On the Term-Year-Classes page you will see the list of all courses you are teaching in that term.
• Click on a course/section of your choice.
• If you would like to send an email to all students in that section, select the radio button for "Select All Students" and click on "E-mail Selected Students."
• On the Email Service page compose your message and click "Send Email."

Please note that you cannot send file attachments to your students using Faculty Access+. Unlike this service, Blackboard will allow you to send file attachments to your students.